Warranty, Service and Repair Form

Need assistance with your Laserglow product? We’re here to help. Please fill out the fields below for any warranty, service, or repair inquiries, and our dedicated team will get back to you promptly. Your satisfaction is our priority.

Product Type *

• VirtuaLine Laser Line Projector
• VirtuaLine LED Projector
• SafetyCast Projector
• Smart Trigger Control System
• Smart Proximity Detection System (SPDS)
• Smart Eye Detect System (SED)
• CraneCast Light
• ForkCast Light
• Tine Guide Laser
• DockLine Laser

Problem Description

VirtuaLine Laser Line Projector *

• No output (troubleshooting tip)
• Laser line flashing
• Other

VirtuaLine LED Projector *

• Line flashing
• Intensity Dim
• No output
• Other

SafetyCast Projector *

• Image flashing
• Intensity Dim
• No output
• Image not rotating
• Image distorted
• Other

Smart Trigger Control System *

• Pedestrian not being Detected
• Forklift not being detected
• Image not changing as expected
• Program needs to be changed
• Automation not working as desired/requested
• Time delays are too less or more
• Projectors not turning off when connected with Smart Triggers
• Other

Smart Proximity Detection System (SPDS) *

• Detection distance too close
• Detection distance too far
• Vehicle Indicator Locked, needs to be unlocked for varying distance
• Pedestrian Tags Locked/Unlocked
• Other

Smart Eye Detect System (SED) *

• Monitor not working
• Camera not working
• Camera feed flickering
• Other

CraneCast Light *

• No output
• Intensity dim
• Output flashing
• Other

ForkCast Light *

• No output
• Intensity dim
• Output flashing
• Other

Tine Guide Laser *

• No output
• Intensity dim
• Laser line flashing
• Other

DockLine Laser *

• No output
• Intensity dim
• Laser line flashing
• Modulation not working
• Other

Please describe issue *

Product Details

Layout

Serial Number of item *

Purchase Order/ Transaction # *

Date of purchase *

Purchased from *SelectLaserglowThrough Distributor

Contact Information

Layout (copy)

Full Name *

Company Name *

Email *

Phone *

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